If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 48V 500W rear hub motor (peaks at 750W) – delivers high torque (90Nm) for effortless hill climbing and cruising with or without cargo.
✅ Throttle + pedal assist combo – enjoy instant acceleration with the twist throttle.
✅ Unlockable top speed – boost up to 35–40 km/h for off-road use.
✅ Max legal speed: 25 km/h (AUS regulation compliant).
✅ Controller: 48V 16A – smooth and stable power output.

✅ 48V 18Ah battery (864Wh high-power cells) – ride up to 120 km per charge (depending on assist level).
✅ USB port – charge your phone or devices while cruising.
✅ Mini pin plug charger (48V 2A) included – easy and reliable recharging.
✅ Removable battery – convenient to charge at home or office.

✅ Front suspension fork – absorbs bumps and delivers a smooth, motorcycle-like feel.
✅ Premium padded leather saddle – cruise in comfort, even on long rides.
✅ 20” cruiser-style fat tyres – stable and comfortable across city roads or light trails.
✅ Rear rack with basket – practical for groceries, gear, or your daily commute.
✅ Optional accessories tested: bike alarm, mirror, phone holder – all enhance the full cruiser experience.

✅ Shimano 7-speed gear system – reliable shifting for variable terrain and speed.
✅ Hydraulic disc brakes – powerful and precise braking for full control.
✅ M7 multi-color LCD display – shows speed, distance, battery level, and pedal assist mode.

✅ Rear basket included – great for cargo or extra storage.
✅ Integrated front light – improved visibility for safe night rides.
✅ Stylish cruiser design – blends retro aesthetic with modern tech.
✅ Max tested load: 170 kg (ideal for dual riders or heavy cargo).

✔️ Recommended rider height: 168 cm – 198 cm
✔️ Max load: 170 kg
✔️ Bike weight: ~28 kg (including battery)
✔️ Speed unlock available upon request for private/off-road use

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane locations.