If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 250W Bafang motor (peaks at 500W) – helps you ride smoothly, even on hills.
✅ 36V 14Ah battery – ride up to 80 km on a single charge!
✅ Removable battery – easy to charge at home or work.

✅ Step-through frame – get on and off easily.
✅ Folding design – fits in your car or small storage spaces.
✅ Suspension fork – absorbs bumps for a smooth ride.
✅ Adjustable handlebars & seat – find the perfect riding position.

✅ Shimano 8-speed gears – shift smoothly for different terrains.
✅ Hydraulic disc brakes – strong and safe braking in all weather.
✅ Full throttle – Built-in for high hills 

✅ 20” Schwalbe puncture-resistant tires – grip the road for a steady ride.
✅ Front & rear lights – stay visible in low light.
✅ Rear rack included – carry your groceries or bags easily.

✔️ For riders 140cm - 185cm tall
✔️ Max load: 100kg
✔️ Bike weight: 18kg (without battery)
✔️ Battery charging time: 4 hours
✔️ Folds easily for storage & transport