If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Battery & Charging

• Battery: 48V 14Ah Samsung Lithium
• Range: Up to 60 km per charge
• Charging Time: 4-6 hours with Smart Charging system
• Pedal Assist Levels: 5-speed modes for custom ride control
• Throttle Option: Yes – ride without pedalling when needed

Motor & Performance

• Motor: 250W Brushless Rear Hub Motor (Ananda)
• Max Speed: 25 km/h (legal e-bike limit)
• Climbing Ability: Handles slopes up to 15°

Gearing & Braking

• Gear System: Shimano 7-Speed for smooth shifting
• Brakes: Hydraulic Disc Brakes (Front & Rear) for superior stopping power

Suspension & Comfort

• Front Suspension: Alloy Air Suspension for shock absorption
• Rear Suspension: Air Suspension for a smooth ride on any terrain

Frame & Load Capacity

• Frame Material: Lightweight Aluminium Alloy
• Max Load Capacity: 120 kg

Tyres & Wheels

• Tyres: 20” x 4.0” Wide All-Terrain Tyres for stability and traction
• Rims: Aluminium Alloy

Lighting & Display

• Integrated LED Lights: Front & Rear for night-time visibility
• LCD Display: Shows speed, battery level, trip stats, and assist mode

Dimensions & Weight

• Net Weight: 38 kg
• Gross Weight: 43 kg
• Carton Size: 1540 x 320 x 870 mm

✅ 250W Brushless Rear Motor – Strong and reliable, helping you cruise effortlessly.
✅ Shimano 7-Speed Gear System – Shift gears smoothly for any terrain.
✅ Air Suspension (Front & Rear) – Absorbs bumps for a comfortable ride, even on rough paths.
✅ Hydraulic Disc Brakes – Powerful stopping power in all weather conditions.

✅ 48V 14Ah Samsung Lithium Battery – Travel up to 60 km on a single charge.
✅ Smart Charging System – Fully recharges in 4-6 hours, so you’re always ready to ride.
✅ 5-Level Pedal Assist + Throttle Option – Ride with full control, whether you prefer assisted pedaling or effortless throttle riding.

✅ Built-in LED Lights (Front & Rear) – Stay visible and ride safely at night.
✅ 15° Climbing Capacity – Take on hills with confidence.
✅ Max Load: 120kg – Built to support riders of all sizes.

✅ Rear Rack Included – Carry groceries, gear, or work essentials easily.
✅ Wide 20” x 4.0” Tyres – Extra stability and grip for smooth riding on any surface.
✅ LCD Display with 5-Speed Modes – Monitor speed, battery level, and ride stats at a glance.