If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 500W rear hub motor (peaks at 750W) – delivers strong torque for hill climbing, sand, gravel, and rugged trails.
✅ 5-level pedal assist + throttle – ride with confidence on any terrain.
✅ Unlockable speed – reach up to 45 km/h for off-road use.
✅ Legal top speed: 25 km/h (road compliant in Australia).

✅ 48V 15Ah battery (720Wh) – ride up to 80 km on a single charge.
✅ Removable design – charge at home, work, or wherever is convenient.
✅ USB charging port – charge your phone or devices on the go.
✅ Mini pin plug 48V 2A charger included.

✅ 26” x 4.0” Kenda fat tyres – excellent grip and shock absorption across all terrains.
✅ Lockable 130mm front suspension fork – smooths out rough terrain for better control.
✅ Comfort-padded saddle – designed for long rides with extra cushioning.
✅ Lightweight aluminum frame – durable and responsive, weighing approx. 25 kg.

✅ Shimano Altus 9-speed gears – versatile shifting for climbs, descents, and city cruising.
✅ Hydraulic disc brakes – 180mm front / 160mm rear rotors for strong, safe braking.
✅ LCD display – shows speed, distance, battery level, and pedal assist mode.

✅ Quick-release front wheel & 320mm seatpost – easy to adjust and transport.
✅ Max load: 140 kg – perfect for bigger riders or carrying extra cargo.
✅ Strong frame geometry – built for off-road strength and daily reliability.

✔️ Recommended rider height: 165 cm – 190 cm
✔️ Max load: 140 kg
✔️ Bike weight: ~25 kg (including battery)
✔️ Range: 60–80 km per charge
✔️ Max speed: 45 km/h (unlocked)

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane location