If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 48V 500W rear hub motor (peaks at 750W) – delivers high torque to easily carry passengers, cargo, and climb hills.
✅ Pedal assist & throttle – cruise effortlessly through school runs or market trips.
✅ Max speed: 25 km/h – compliant with Australian e-bike regulations.

✅ 48V 15Ah battery (720Wh) – ride between 60–85 km per charge, depending on assist level.
✅ Removable & rechargeable – charge it on or off the bike.
✅ USB charging port – power your phone or accessories while riding.
✅ Charger included – 48V 2A mini pin plug.

✅ Lockable front suspension fork – 120 mm travel for smooth handling on bumpy streets.
✅ Padded leather saddle & adjustable seatpost – ride in comfort on every trip.
✅ 71 cm wide handlebar – enhances control, especially when carrying kids or cargo.
✅ 20” Kenda tyres (20” x 2.4”) – stable and strong for heavy loads.

✅ Shimano Altus 8-speed cassette – versatile and dependable shifting.
✅ Gemma hydraulic disc brakes – 180mm front & 160mm rear rotors for strong, safe stopping.
✅ M7 multi-color LCD display – shows speed, battery level, distance, and 5 pedal-assist levels.

✅ Integrated front & rear lights + brake light – for day and night safety.
✅ Alloy mudguards – keeps you clean and dry.
✅ Max load capacity:190 kg – perfect for carrying kids, groceries, or cargo.
✅ Front wheel quick-release – convenient transport and storage.
✅ Accessories included – footrests, seat padding, and more.

✔️ Wheel size: 20”
✔️ Recommended rider height: 168 cm – 198 cm
✔️ Max load: 190 kg
✔️ Bike weight: ~28 kg (including battery)

✅14-Day Exchange Guarantee – return within14 days if unused (under 20 km).
✅3 Months of Free Service – includesgear tuning, brake checks, tire inflation, and chain cleaning at Myebike’sSydney or Brisbane locations.