Mono Zeus

If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Motor and Power:

• Motor: 350W brushless rear hub motor, peaking at 500W
• Top Speed: 25 km/h (Australian road-legal)
• Battery: 48V 15Ah Samsung lithium-ion battery (720Wh)
• Range: 60-80 km per charge, depending on terrain and assistance level
• Charger: 48V 2A charger

Frame and Suspension:

• Frame: Lightweight aluminum-alloy frame for durability
• Suspension: Dual suspension system with 120mm lockable front suspension and rear shock for off-road comfort

Brakes and Gearing:

• Brakes: Hydraulic disc brakes with 180mm front and 160mm rear rotors for precise stopping power
• Gears: Shimano Altus 9-speed drivetrain for smooth shifting and control over varied terrains

Tires and Wheels:

• Tires: 27.5" x 2.1" Kenda all-terrain tires for excellent traction on various surfaces
• Rims: Double-walled aluminum rims for enhanced durability

Comfort and Technology:

• Saddle: Comfort padded leather saddle for longer rides
• Display: Multi-function LCD display with 5 levels of pedal assist, showing speed, battery level, distance, and assistance mode
• Pedal Assist: 5 levels of pedal assist to suit various riding conditions
• USB Port: Integrated into the battery for mobile device charging

Weight and Capacity:

• Weight: Approximately 22 kg
• Max Load Capacity: 120 kg

Additional Features:

• Integrated lighting system for night visibility and safety
• Quick release front wheel for easy transport and maintenance
• Fenders and rear rack for added utility during commutes