If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ Available in 250W or 500W versions (peaks at 750W) – plenty of torque for hills, trails, and daily commuting.
✅ Unlocked mode available – reach speeds up to 40 km/h for off-road or private use.
✅ Front suspension fork with 120 mm travel – smooths out rough terrain and bumps.
✅ Gemma hydraulic disc brakes – reliable stopping power in any weather.

✅ 48V 15Ah Samsung battery – ride up to 80 km on a single charge.
✅ Removable design – charge on or off the bike, wherever it’s convenient.
✅ Charger included – recharge easily at home or work.

✅ 27.5” wheels – the perfect mix of agility and stability for city and trail riding.
✅ Lightweight aluminum alloy frame – durable and easy to maneuver.
✅ Designed for riders 170 cm – 185 cm tall – ideal for a wide range of heights.

✅ Shimano 7-speed gear system – simple, efficient shifting.
✅ Hydraulic disc brakes – smooth and powerful braking performance.
✅ Optional unlock kit – request unlock code directly from support via web chat.

✅ Integrated front & rear lights – stay visible during low-light rides.
✅ Rear rack – carry bags, gear, or groceries.
✅ Alloy mudguards – protect from splashes on wet terrain.
✅ Optional upgrade kit – includes lights, rack & mudguards for extra practicality.

✔️ Wheel size: 27.5”
✔️ Recommended rider height: 170 cm – 185 cm
✔️ Max speed: up to 40 km/h (unlocked)
✔️ Max load: 125 kg
✔️ Bike weight: ~25–28 kg (depending on configuration)

Choose the right option for you:

🚲 Bike Only (No Kit) – Comes with the bike and charger.

🛠️ Bike + Kit – Includes the bike plus these extra accessories:
✅ Mudguards – Stay clean and dry in wet or muddy conditions.
✅ Rear Rack – Carry extra gear for commuting or adventures.
✅ Integrated Lights – Improve visibility for night rides and city cycling.

Select your preferred option from our product page! 🔥

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane locations.