Mono TROY EQP - Hard Tail EMTB

If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Motor and Power:

• Motor: 48V 500W rear hub motor with peak power output of 750W
• Top Speed: 25 km/h (street-legal)
• Battery: 48V 15Ah Samsung lithium-ion battery (720Wh)
• Range: Up to 60-80 km depending on terrain and usage
• Charger: 48V 2A charger

Frame and Suspension:

• Frame: Lightweight aluminum-alloy frame, built for durability
• Fork: 120mm front suspension fork, lockable for improved control on various terrains

Brakes and Gearing:

• Brakes: Gemma hydraulic disc brakes with 180mm front and 160mm rear rotors for reliable stopping power
• Gears: Shimano Altus 9-speed drivetrain for smooth and responsive shifting across different terrains

Tires and Wheels:

• Tires: 27.5" x 2.1" Kenda all-terrain tires designed for excellent traction on both city streets and off-road paths
• Rims: Double-walled aluminum rims for added durability

Comfort and Technology:

• Saddle: Padded leather saddle for extra comfort on long rides
• Handlebar: 71 cm aluminum-alloy handlebar for precise control
• Pedal Assist: 5 levels of pedal assist for customizable riding support
• Display: LCD display showing speed, battery level, distance, and pedal-assist level

Weight and Capacity:

• Weight: Approximately 22 kg
• Max Load Capacity: 130 kg

Additional Features:

• USB port for charging mobile devices while riding
• Integrated lighting system for night riding and enhanced visibility
• Alloy mudguards and rear rack for added utility and convenience during commutes or longer trips