If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 500W high-torque brushless rear hub motor – delivers smooth, powerful acceleration for city streets and light hills.
✅ 5 levels of pedal assist – control how much help you want on the ride.
✅ Throttle support – enjoy a cruise up to 25 km/h, fully road-legal in Australia.
✅ Great for urban commuters, RV travelers, or anyone short on storage space.

✅ 48V 12Ah battery (576Wh) – ride up to 70 km per charge, depending on assist level.
✅ Removable design – easily charge the battery on or off the bike.
✅ USB port included – power up your phone or devices while riding.
✅ 52V 2A charger included – 1 pin plug for quick recharging.

✅ Step-through aluminum alloy frame – lightweight, accessible, and folds for easy transport.
✅ Front suspension fork – absorbs bumps and uneven surfaces for a smoother ride.
✅ Padded leather saddle – offers comfort for both short errands and longer commutes.
✅ 20” Kenda tyres (20" x 1.75") – nimble and stable for city riding.
✅ Quick-release front wheel & seat post – convenient adjustments and storage.

✅ Shimano Altus 8-speed cassette – smooth, reliable shifting for various terrains.
✅ Hydraulic disc brakes – 180mm front & 160mm rear rotors for responsive braking in all conditions.
✅ Multi-function LCD display – monitor speed, battery, distance, and pedal assist level.

✅ Integrated front & rear lights – powered by the battery for day and night riding.
✅ Rear rack & mudguards included – perfect for groceries, bags, or commutes.
✅ Lightweight design – just 20 kg, easy to carry or store in small spaces.
✅ Folds easily – ideal for car trunks, apartments, or RVs.

✔️ Wheel size: 20”
✔️ Recommended rider height: 160 cm – 185 cm
✔️ Max load: 120 kg
✔️ Bike weight: ~20 kg (including battery)
✔️ Range: 50–70 km per charge
✔️ Max speed: 25 km/h (road legal)

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane locations.