If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Battery✅48V 250W Bafang rear-drive motor(peaks at 750W) – smooth power for all terrains.
✅Thumb throttle– effortless acceleration with just a push.
✅48V 21Ah removable battery– ride up to175 kmon a single charge!
✅Fast charging– fully recharges in ~4 hours.

✅Full suspensionSuntour front fork & seat suspension absorb shocks for a smooth ride.
✅Wide handlebars (75 cm)– natural grip for better control and comfort.
✅Adjustable seat height (84 cm min.)– fits riders160 cm - 185 cm tall.
✅Lightweight aluminum frame– durable, foldable, and easy to transport.

✅Shimano 8-speed gears– precise shifting for both city and off-road riding.
✅Hydraulic disc brakes (180mm rotors)– strong & reliable stopping power.
✅Das-Kit LCD display– shows speed, battery level & pedal assist settings.

✅20” German TSC anti-puncture fat tyres– built for sand, gravel, snow & city roads.
✅Integrated front & rear lights– powered by the bike's battery for night safety.
✅Brake-activated lights– automatically turn on when braking for extra visibility.

✔️For riders 160 cm - 185 cm tall✔️Max load:130 kg
✔️Bike weight:34 kg (battery: 3 kg)

📌 Note: The Off-Road Kit is sold separately.

🔧 How to Install:

1. Remove the original LCD display.
2. Disconnect and replace it with the new Off-Road Display and Throttle.
3. Your bike is now unlocked to 32 km/h for off-road use!